Security, Geopolitical & Communication Solutions
Independent Consultancy

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Inmarsat - Delivering Seamless Connectivity

Only 10% of global land is covered by GSM (regular mobile phone signal). Often when you need it the most it isn't there !

Worldwide travellers are relying on satellite phones and broadband to meet their needs in isolated regions, on the oceans and in emergency situations. 

Our pricing is transparent, simple and affordable. You will probably find our call charges are cheaper than mobile roaming charges.

For this reason, we have packages designed for individuals or organisations, purchase or hire, short or long term and a special programme for aid agencies. 

Our 'click to buy' prices include free standard global shipping. For a quote, based on your individual needs, contact us. Larger systems are available on request.

Frequently Asked Questions

Q: Why would I need a satellite phone ?

A: People are hiring and buying satellite phones from us for a number of reasons. You may want to consider one when travelling globally because roaming costs alone are likely to be more expensive than our services.

Aid agencies and charities that go to remote parts of the world often cannot rely on mobile phone or landline coverage. Security issues in many parts of the world mean that the international traveler is increasingly in need of a reliable communications device for when the situation deteriorates.

In areas of civil unrest and war the mobile phone masts can become quickly out of action and even if they survive and are still serviceable, you may find that the high demand from the local population overloads the mobile network. Our Inmarsat handsets bypass all ground communications and can be quickly configured to send a pre-written distress notification with your current location to a number of pre-arranged numbers. You could also configure this to give a daily welfare update.

The IsatPhone 2 also has an assistance button which, will contact GEOS International Emergency Response Coordination Center (IERCC) * (see below) who will assist you in organising the best help available. This phone also has a tracking function. There are many stories of satellite phones having made the difference between life and death.

Q: Why does your company primarily hire out and sell Inmarsat devices ?

A: Firstly, some satellite operators only cover a part or parts of the globe. We think that of the two truly global satellite providers, Inmarsat and Iridium, Inmarsat's reputation, security and exceptional reliability is good and held in high esteem by various government, multinational agencies and other service users. We find that once connected the call is far less likely to 'drop out' than Iridium. The geostationary orbits of the Inmarsat satellites mean that the satellite is in a fixed position relative to you and provided you have line of sight to that location in space your call will remain connected 99.9% of the time. We will work with you on other solutions if you require.

Q: Aren't satellite phone calls expensive ?

A: We provide a clear table of costs to assist you. Your electronic invoice is also itemized. Most customers choose to buy their handset and purchase Prepay airtime vouchers. With a Prepay voucher 'table of costs' cheap calls or 'regular minutes' are marked green. Calls which use higher amounts of your credit are marked amber and red respectively.

The most expensive calls would be to other satellite systems - so we recommend only using these in an emergency. Your phone will also receive a text message when it is running low on credit. If you do not want to commit to a more expensive airtime voucher we can activate cheaper airtime vouchers automatically for you, on dates that you specify, to allow budgeted and seamless communication. We pride ourselves on transparency of costs. 

Q: Are there any restrictions of use in some countries ?

A: Yes. In some countries the use or possession of a satellite phone without the appropriate permits is illegal. If in doubt check with your host country that Inmarsat devices are able to be used legally in that country.

For example in Russia, SIM cards have to be registered upon arrival and this will enable non-Russian citizens six months of use. In Burma, China, Cuba and North Korea there are restrictions and the use of these devices may be illegal.

In India only Inmarsat services are permitted. The Indian Department of Telecommunications can issue licences for the use of satellite phones on Indian territory. Like any trip abroad do your homework about your host country.

Q: Do Inmarsat phones work everywhere ?

A: The Inmarsat portable devices that we hire and sell work with the i4 constellation. The larger streaming devices work with the i5 Global Xpress constellation. These satellites are in geostationary orbit above the equator. They work over most of the populated earth. The earth is curved however so you can expect that there will be no coverage in the extreme North or South poles (we suggest Iridium for these areas).

Like all satellite phones they need line of sight with the satellite and are best used outdoors.

As a general rule, near the equator the satellites will be directly above you and as you head towards the poles the satellites will be lower on the horizon in relation to you.

A coverage map for the i4 constellation is shown below.

GEOS International Emergency Response Coordination Center

The GEOS International Emergency Response Coordination Center (IERCC) was founded in November 2007 with the culmination of various 24/7 monitoring centres that individually focused on travel safety, security services and monitoring for clients.

Staffed, equipped and prepared to respond worldwide with the push of a button, an automatic emergency alert or a simple phone call, the mission of the GEOS IERCC is to aid in the rescue of all savable lives whether at land, air or sea.

The center receives the alert and notifies the appropriate authorities to execute the SAR mission and maintains a liaison with the family, first responders, and in some instances, a user’s embassy, keeping all parties up to date with new position information, updated medical information and any other pertinent data until the mission or call is resolved.